About HUB
Security Systems:
Our Code of
Conduct
"Be courteous, friendly and
outgoing to clients and their visitors, as our officers are ambassadors for
both our
company and yours;
Always accept instructions
and directions from supervisors and the client's representatives;
Always understand that the
role of the Security Officer is to use your eyes and ears to protect the
client's assets without being confrontational;
Always remain vigilant and
aware of your surroundings;
Immediately report
suspicious activity to the proper authorities;
Always remain in uniform and
neat in appearance with a professional attitude throughout your shift;
Always possess and maintain
a strong work ethic."
Training of Security Officers
Each officer is required to
have a minimum of 20 hours of classroom training and instruction prior to
being assigned to a job site;
Each officer is required to
have a minimum of 40 hours of apprentice work under a supervisor and on-site
personnel;
Each officer is required to
undergo testing for comprehensive knowledge and understanding of the
Policies and Procedures Manual in place at the officer's assigned work
location;
Each officer is required to
have strong verbal and written skills, and is required to understand the
importance of writing incident reports that include specific and detailed
information;
Each officer is required to
have specific knowledge of access controls, alarm systems, keying systems,
etc.;
Each officer is required to
fully understand what procedures must be followed and measures taken in an
emergency situation.
Supervision
of our Security Officers
We proactively employ a
wide-range of supervisory measures to ensure that our officers are adhering
to all policies and procedures established by HUB Security Systems and our
clients. These steps include:
Routine, unannounced visits and
inspections at the officer's assigned work location by supervisory
personnel, including site walk-throughs and uniform inspection;
Officers must phone hourly from
the work site to an on-duty supervisor to provide updates and to ensure the
safety of our officers;
Regular reviews of all job site
logs and reports submitted by our officers to ensure proper detail and
quality control;
Independent quality control
specialists randomly visit with officers and supervisors alike - yet another
supervisory level that directly benefits our clients;
The Security
Officer's Uniform
As they are not police
officers, our security officers do not wear police-style uniforms while
working for our clients. We have learned through our many years of
experience that a 'gentler' approach to our uniforms provides a high level
of security without intimidating employees, residents or visitors of our
clients. These uniforms also enable us to act as ambassadors on your behalf.
We offer two types of uniforms:
A blue sports blazer that
includes an insignia patch and nametag matched with a white shirt, grey
pants, red tie and leather shoes;
A long or short-sleeved blue
Polo-style shirt with security insignia, khaki pants and seasonal jacket -
again with security insignia and nametag.
We are certainly open to
discuss any additions or changes to our established uniforms that you may
require.
Open Lines of
communication with our clients
Our clients can expect the
following from HUB Security Systems:
Regularly scheduled meetings
between HUB Security Systems senior staff and our clients;
Client participation and
interviews with our officers to ensure that the client has the right fit in
the officer(s) assigned to them;
Immediate updating of the
Policies and Procedures Manual whenever necessary;
24-hour phone service for any
and all emergencies;
Weekly delivery of all
necessary written reports and materials;
The final say with regard to
the officer(s) assigned to your location.
License and Insurance
HUB Security Systems is a security services firm that is
duly licensed by the Department of State Police in the Commonwealth of
Massachusetts under the category of Security Guard, Watchman and Patrol
Service under section 22-30, ch. 147 of Massachusetts General Laws (MGL).
In addition, HUB Security Systems maintains General
Liability Insurance coverage of two million dollars, and Workers' Compensation
Insurance in the amount of one million dollars.
We are certainly happy to provide you with a Certificate
of Insurance if services are agreed upon. Also, upon your request, we will
gladly add you as an 'additional insured' to our liability policy.
Policies and
Procedures Manual
A Policies and Procedures
Manual is written and tailored to the specific needs of our clients. This
manual is prepared following several on-site inspections and input from the
client with regard to their requirements. Main topics of the manual include
building policies, admission to the building, property removal guidelines,
fire control panel procedures, elevator controls, incident reports, safety
and evacuation procedures, and a listing of emergency contacts.
